Policies & Procedures

Purchasing Procedure

First select the item you are considering purchasing.

Second, contact the UPS Store by clicking on the Preliminary Shipping Proposal button and filling out the shipping quote form and submitting it to the UPS Store. Within a short time you will receive a packaging and shipping proposal from the UPS Store.

Third, if you are satisfied with the item and delivery proposal proceed to purchase the item from Beach and Barn Furniture, LLC.

Fourth, Finalize shipping with the UPS Store.

In an effort to avoid possible shipping problems or cost variances, we have not included an automatic on line quote system from UPS. The actual final weight and size, and therefore the final cost, could be more or less than the one automatically generated by an online UPS quote. The size and weight of the packed package differs from the size and weight of the actual piece. The quoted UPS price does not include packing and the Pack and Ship Guarantee offered by UPS. The extra step helps insure that you receive the best customer service that we can provide – Professionally packed, Delivered and Guaranteed.

Policies

Tax

Sales tax will not be charged on sales delivered outside of the State of Connecticut. Sales made inside the state of Connecticut will be charged a tax of 6.35%.

Packing and Shipping

UPS ships to all 50 states, US territories and Internationally.

All products are professionally packed and shipped.  The UPS Store with a “Pack and Ship Guarantee” handles Packaging and Shipping.  In case of damage during shipping the UPS Store acts as an advocate on behalf of the customer with UPS.

Normal Delivery is only available for Live Edge Hardwood pieces as the delivery of Driftwood pieces would require the extra expense of crating. Driftwood pieces can be delivered by the White Glove option listed below, or picked up at the Old Lyme, CT showroom. (6 Littlefield Drive, Old Lyme, CT).

White Glove delivery, directly to your living room, by professionals, for both Driftwood and Hardwood furniture, is available for orders above $1,000, located within 100 miles of Old Lyme, CT. Please contact Jeff at the UPS Store for pricing and scheduling.  Jvonflatern3757@theupsstore.com, Phone 860-664-0066.

NYC and Boston White Glove delivery, directly to your living room, by professionals, for both Driftwood and Hardwood furniture, is available for orders above $1500. Please contact Pep@beachandbarn.com for pricing and scheduling.

Returns & Exchanges

We accept returns. If you are unhappy with the product please contact us. We'll do our best to work things out.

If the product is damaged in shipping please contact Jeff at the UPS Store –Jvonflatern3757@the upsstore.com, Phone 860-664-0066

Contact us within: 5 days of delivery

Ship items back within: 14 days of delivery

We do not accept exchanges or cancellations

But please contact us if you have any problems with your order.

We do not accept returns for custom orders, personalized orders or items on sale.

Conditions of return

Buyers are responsible for return shipping costs. Returns will incur a 10% restocking fee.

If you need any assistance regarding packing and shipping the return item, fell free to contact Jeff at the UPS Store for advise – Jvonflatern3757@theupsstore.com, Phone 860-664-0066.

If an item is returned, the refund and how the refund is issued may differ based on the condition of the return, how long you have had the item and how the item was purchased.

Assembly

Some assembly is required. You will receive the item in two packages, one for the top and one for the legs and screws. The legs are easy to assemble. The tops will be predrilled indicating the location of the legs and screws. A screwdriver will be required in order to attach the legs to the top using the enclosed screws.

Finish

Unless otherwise noted, the finish on all hardwood furniture is 6 coats on top and sides of clear, low VOC, water based, semi gloss Polycrylic. 4 coats bottom of low VOC, water based, semi gloss Polycrylic. Other finishes are available on Custom Work.

Unique Properties of Live Edge Hardwoods

Please note that stated sizes are approximate, one of the unique features of Live Edge Hardwood is the variation in size throughout.

Imperfections and fluctuations in color are other unique properties of Live Edge Hardwoods that add to their beauty.

Unique Properties of Environmental Art

All of the driftwood has been found on East Coast US Beaches, from the Florida Keys to Down East Maine. The driftwood is treated with a diluted bleach solution to minimize the habitation of any marine or other visitors.

Recycled glass tops have been sourced from antique and nearly new shops.

New glass is available for all Driftwood Tables.